I always share the progress with the client as I start. I ask the relevant questions and make sure I get all the required details to start, then I draw the concept/sketching and show it to the client. They can ask for changes if needed and then when we finalise it, I proceed further with the clean up of the design and add Colours and shading in it. And if animation is needed too, I first show the final design to the client to make sure he is satisfied with this. And if he wants any changes, I will do. Then I proceed with the animation and same I keep my clients updated with this too. In this way, It is easy to completely work according to what the client wants and avoid any bigger changes in the end.
If you are able to provide work in progress images, that is always helpful in keeping a client in the loop, and on board with design decisions. This may not always be possible dependent on the project, but it is useful. A lot of the time, delivering work clients are satisfied with starts with the brief. Making sure there is clarity between you and the client as to what you are expected to deliver is crucial at the initial stages of the project. Do not be afraid to query, or ask for additional information or references. Before starting a project, I will usually send a final message to the client summarising what has been discussed, to avoid any potential for miscommunication.
I emphasise on detailed requirements from clients before starting any design. I want to be able to fully understand their design brief before I start anything. I may have ideas during the design process and may want to improvise, which I always ask beforehand before going through with it.
Understanding the clients full needs reduces the amount/need for revisions. But when needed I am happy to revise and edit designs.
I am prompt and very polite with clients and build trust with them by treating their design request as if it was my own personal work and finish off with high quality pixel art that they are very happy with and I am very proud of!
I'm always happy to take in feedback and adjust my work according to what's needed. I try to talk out what's needed before producing anything. To ensure both me and the client are happy, I'll typically provide a free concept of the character we're making so we can both have a happy starting point before we dive into animation work with a character.
Even after I've provided the finished product I'm always happy to go back and make smaller changes if needed. For instance, someone might get the sprite work and find out they need to do something differently in their project so they'll require a different format, colour palette or sizing.
I ensure customer satisfaction by offering quality work at a reasonable price. Customers are always entitled to revisions when needed although I am rarely asked to make any large-scale edits. This is because I have a great understanding of my subject and my customers appreciate that I take the time to discuss their project thoroughly before taking their order. I am also always happy to support them with any design ideas and help them to realize and clarify their vision.
Communication in the initial briefing and throughout the design process is a main factor in producing the best result. A core understanding of the design foundation is key to getting on the right path from beginning. Regular updates and a comprehensive breakdown of the reasons you made certain design decisions communicating how much thought you put into every detail of their work and that you are diligent in covering every aspect they require.
Around a day or so after the order is made, I show the client my current progress. I ask them if any adjustments need to made and go from there. if there's anything I'm unsure of, I will ask them about it. Usually it only takes one showing, but I allow up to 3 major revisions before charging anything.
I strive to produce high-quality animations and am committed to ensuring client satisfaction. I offer as many revisions is needed to ensure that the final product meets their expectations, and I work diligently to achieve that goal.